As much as our company measures its success with the success of its clients, I measure my success with the company\u2019s. These years taught me a lot, and what are birthdays for if not for self-reflection and evaluation? Below, I\u2019ve listed ten lessons I\u2019ve learned in 13 years of being CEO, which are the best reflection of what we\u2019ve become.<\/p>\n
As unobvious as it may seem, it became our ground rule. See, I honestly believe that the company should not dive into product development only for the purpose of money. We want to make successful products that will bring value to users. Having deep expertise, we may know better what the product will benefit from. And it requires a gut to doubt a clients\u2019 vision.<\/p>\n
Thus, we constantly challenge the clients\u2019 ideas, explain why the product will not succeed and suggest more efficient solutions. Result? Clients value our straightforwardness, and those who don\u2019t are simply not our type. So we learned to say \u201cno\u201d and let the client go when our points of view didn\u2019t match.<\/p><\/blockquote>\n
As said before, we measure our success with the client\u2019s one and strive to develop products that will skyrocket.<\/p>\n
When the company was small and young, we used to make a lot of mistakes. But the thing we did right was investing in relations with our clients meeting them halfway. We learned to appreciate not the short-term success of the cooperation but to invest in long-term mutually beneficial and prosperous relations. We even took financial risks when it was vital for the project stage. As a result, some of our partnerships have been continuing for over eight years now.<\/p>\n
This one I learned firsthand. It means constantly evaluating whether the clients\u2019 requests will be beneficial for them. As these are different things often; and the client may not even see it. It\u2019s necessary to focus on solutions that\u2019ll make their product soar.<\/b> And if it\u2019s evident that the requested solution is total crap, we talk about it and offer more elegant alternatives. Because it\u2019s us, who have expertise in developing products, and clients came to us to get it.<\/p>\n
As much as the clients are important for your business, employees are too. Since they are the ones that can do fantastic things if they\u2019re interested in their project. Thus, we developed a team rotation system to keep engineers curious about the project.<\/p>\n
The well-organized knowledge transfer process backs this to ensure that the project will not be affected. I believe that supporting engineers\u2019 creativity and continuous skills enhancement is what results in effective solutions.”<\/p><\/blockquote>\n
The truth behind this rule is that you cannot build rocket science products with a mediocre workforce. How to attract exceptional team players? Nurture them. If you invest in your employees, boost their growth, stimulate their creativity, and care about them, they will pay you back with loyalty and support. When we invite interns and educate them, most probably, they will stay with us. That\u2019s how we nurture our team members.<\/p>\n
Another ground rule here is to value employees\u2019 contributions, as they are the people on whom the end result depends.<\/p>\n
If you decide to build up strong relationships, then transparency is the tool for doing it. When the clients know every little thing about what\u2019s going on, they trust you. So being completely honest with a client, no matter how painful it can be, is the ground for your continuous cooperation.<\/p>\n
Without established processes, there\u2019s no chance for growth. Processes help to scale and grow business. They are the basis for a company\u2019s rapid growth because you can\u2019t grow if your inner mechanism does not work correctly.
We spent several years setting every part of the development process. But now it pays off. We can more accurately estimate the resources required for product development. It brings more clarity to the development process and makes us more predictable for clients.<\/p><\/p>\n
As much as we simplify the work with established processes, we strive for simplicity in the solutions we develop. I believe that simplicity is the key. Our motto is \u201cif it\u2019s already been invented, re-use it.\u201d Or simply put, \u201cdo not reinvent the wheel.\u201d We stick to efficient and elegant solutions.
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