A Swedish real estate group approached us with a recurring problem: despite having an extensive CRM and data warehouse, their agents still spent hours switching between systems to answer simple client questions. The legacy search engine could not interpret free-form questions such as “Show me all 3-bedroom apartments with 2018 energy certificates in Solna”.
The client sought a context-aware assistant that could interpret conversational queries, connect to multiple internal systems, and surface trusted results instantly. They also required compliance with EU privacy standards and Swedish data-handling legislation.