The Saudi Investment Bank

Saudi Arabia’s mortgage industry traditionally relies on in-person meetings and implies lots of steps and documentation to process. The lack of process clarity, high time consumption, and an opportunity to attract more customers were the main reasons for SAIB to design an entirely new mortgage process.

We’ve designed a Saudi Arabia-tailored mortgage portal that introduces market-specific color schemes, Hijri and Gregorian calendars, and allows getting initial maximum loan amount estimates with just a national ID and salary certificate.

The portal enables users to apply for mortgage loans, track application progress and document verification status, check past applications, and communicate with bank professionals. We’ve built a ready-to-implement design and architecture of the mortgage portal, that includes:

• Authorization with Tawtheeq National Authentication System
• Hosting of all operations and data in Saudi Arabia
• Shariah-compliant mortgage process based on Islamic principles
• Initial eligibility decision in 15 minutes

To help SAIB cover the entire mortgage process within the web and mobile applications, we’ve created comprehensive user flows tailored to Saudi Arabia’s financial market requirements. It guides the applicant through every step of the process in a transparent, easy-to-understand way. The flow includes:

• Initial and full eligibility questionnaires
• Document submission and verification
• Property evaluation
• Online account opening process
• Account replenishment
• Online contract signing
• SAMA credit advisory
• Loan booking

Saudi Arabia regulations imply detailed questionnaires to determine the medical eligibility of applicants — and the medical score affects the mortgage offers directly. We’ve designed a smooth journey through the process, and enabled SAIB to incorporate truly time-efficient information gathering.

We’ve also designed documentary and non-documentary ID verification mechanisms, notifications on application review results, and easy document submission features to provide SAIB clients and professionals with additional flexibility all over the process.

For SAIB, we’ve created calculator concepts for both registered and unregistered users and designed a smooth process that allows easy user guidance from the maximum loan amount to the exact deal parameters. Calculator concepts take into account salary, statements, fees, and more data, providing users with a clear understanding of the process and what to expect right away.

These flows clearly navigate applicants across the next steps and documentation to provide — like account statements, VAT forms, and construction licenses — and enable them to manage the process in a way they find efficient.