How the platform empowers hospitals to track and process requests in a fast, secure, and convenient manner
Straightforward onboarding for hospital teams
Our client’s platform introduces speedy onboarding for hospital team members — admins just need to import the list of users that contains their emails and personal data.
After the import, team members receive emails with links driving them to the registration page — all the information on that page is pre-filled, and password creation is the only step to take for hospital workers.
Accelerated medical issue registration and review process
The platform is designed to cover multiple scenarios, yet it’s especially beneficial for parents looking for a fast solution to address their kids’ medical issues. The software accelerates the process and saves doctors’ time by introducing a simple half-digital process:
- Patients (or parents) contact the hospitals and briefly describe the medical issue
- Administrators create a request within the system — it contains personal data, contact info, and, optionally, an NHS number
- After the request is created, a patient gets an SMS with the request details and a link to a medical issue form
- The patient fills out the form — it includes a basic description of the medical issue and allows to upload photos, videos, and audio (for example, of cough sound)
- A doctor reviews the information submitted by the patient, updates notes on the request, and takes actions needed for further issue investigation or treatment
During the form filling-out, patients can select the issue from a dropdown and get issue-related tips. The questions can be customized by the hospital team depending on the medical issue selected. This approach allows patients and doctors to cooperate faster and go through the pre-treatment processes faster.
Streamlined requests and patient list management
The platform takes advantage of a fast customer relations module that allows managing requests and patient data. Users can access the requests they need by filtering by the medical issue, NHS, email, phone number, and name, which makes it extremely easy to study the disease history of a particular patient.
By choosing a specific request, users get access to information on medical issues, doctors’ notes, request priority, and additional SMS texts previously sent to patients.
In this way, the platform accelerates patient data management and provides hospitals with the ability to save doctors’ time.