Multi Media, LLC

Multimedia platform allows — and encourages —  broadcasters to create and use chatbots and chat plugins for better communication and control over their streams. Our goal was to design a solution that’s able to handle an extremely large amount of requests per second, manage multiple message kinds effectively, and automate some actions — like a ban for spamming or reacting to a donation.

We’ve designed flows for over 15 types of messages and set up message processing chains for each of them, introduced a routing functionality for smart categorization, and empowered broadcasters to respond or react to messages effortlessly.

To complete the system and allow an all-around analysis, we’ve introduced tools that are able to properly handle system testing with tens of thousands of requests per second.

The chat platform experienced performance issues when the number of users was around 40k on one broadcast, which was accompanied by enormous amounts of requests processed by bots and plugins.

Multimedia reached the limit of its capabilities in vertical scaling — and the company needed a team able to set up an efficient horizontal one.

We helped Multimedia ensure high performance under heavy loads by redesigning the solution architecture, introducing smart load balancing and the ability to parallelize the workflow, and enhancing the technology stack with tools that suit high-load solutions better. We also introduced dynamic scaling to bring additional cost efficiency and empower Multimedia to handle peak loads better.

As the core value of the Multimedia platform is a combination of high-quality streaming and smooth communication, we also focused on making it faster and easier for developers to create and publish custom chatbots and extensions. So, we’ve designed a fully-fledged portal to empower developers.

The developer portal has a code editor and SDK, a testing environment, an autocompletion feature and error validation, a handler for multiple message types, versioning, and publishing functionality.

With such a toolkit, chatbot and extension creators have no need to use any additional software as every stage of development is covered. On the other hand, Multimedia obtained better control over what chat solutions company allows or prohibits on the platform.